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Wherever you shop, MulberryCare has you covered — for free.

Download Mulberry's new browser extension to get 12 months of free accident protection wherever you shop online. Spills, drops, rips, cracks, malfunctions, and more: it’s all covered!

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Get it on desktop

Currently, Chrome extensions only work on desktop devices. Get a download link emailed to you for the next time you're on a computer or laptop.

Who's Mulberry?

We partner with leading brands to bring best-in-class product protection to our hundreds of thousands of customers. Now, we're offering the same great protection directly to shoppers using our extension.

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Protect the things you love

shield-checkFree accident protection

Go beyond your manufacturer's warranty with a free 12-month protection plan that covers accidents, defects, and more. Upgrade to stay covered for longer at the lowest rates, guaranteed.

shopEasy access

No need to search for your plan details: just log in to your personalized dashboard to manage all of your plans, file a claim, or chat with support staff 24/7.

partnershipAmazing service

From free repairs and fast replacements — with no deductibles or hidden fees — to easy online claims, we're committed to a best-in-class customer experience.

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What’s covered

MulberryCare keeps the important purchases in your life protected in case of accidental damage, malfunctions, and defects. You can see some examples of items we cover below, but don't worry about remembering all of the details - we'll let you know if a product qualifies for MulberryCare.

For more details on our coverage, see our contract terms here or visit your Mulberry customer dashboard for details about your specific plan.

Electronics

  • Cracks & breakage
  • Drops & spills
  • Mechanical & electrical issues
  • Power surge damage

Furniture

  • All stains & spills
  • Rips & tears
  • Seam separation
  • Burn & heat marks
  • Liquid marks & rings

Rugs

  • Stains from food & drinks
  • Seam separation
  • Rips & tears
  • Minor burns & heat marks

Jewelry

  • Cracked or chipped stones
  • Broken clasps & hinges
  • Knotted chains
  • Refinishing & polishing

Bikes & Ebikes

  • Wheels & brakes
  • Mechanical & electrical issues
  • Power surge damage
  • Free repairs & replacement

Small Appliances

  • Damage from accidents
  • Mechanical & electrical issues
  • Power surge damage

Bags & Luggage

  • All stains
  • Accidental rips & tears
  • Broken zippers, wheels, & handles
  • Minor burn & heat marks

Sports & Fitness Equipment

  • Damaged belts & rollers
  • Mechanical & electrical issues
  • Power surge damage
  • Free repairs & replacement

Large Appliances

  • Wear & tear
  • Mechanical & electrical issues
  • Food loss up to $500
  • Power surge damage

Watches

  • Broken stem, crown or band
  • Case & crystal damage
  • Lost bezel stones
  • Battery replacement
  • Mechanical failures

Electronics

  • Cracks & breakage
  • Drops & spills
  • Mechanical & electrical issues
  • Power surge damage

Furniture

  • All stains & spills
  • Rips & tears
  • Seam separation
  • Burn & heat marks
  • Liquid marks & rings

Rugs

  • Stains from food & drinks
  • Seam separation
  • Rips & tears
  • Minor burns & heat marks

Jewelry

  • Cracked or chipped stones
  • Broken clasps & hinges
  • Knotted chains
  • Refinishing & polishing

Bikes & Ebikes

  • Wheels & brakes
  • Mechanical & electrical issues
  • Power surge damage
  • Free repairs & replacement

Small Appliances

  • Damage from accidents
  • Mechanical & electrical issues
  • Power surge damage

Bags & Luggage

  • All stains
  • Accidental rips & tears
  • Broken zippers, wheels, & handles
  • Minor burn & heat marks

Sports & Fitness Equipment

  • Damaged belts & rollers
  • Mechanical & electrical issues
  • Power surge damage
  • Free repairs & replacement

Large Appliances

  • Wear & tear
  • Mechanical & electrical issues
  • Food loss up to $500
  • Power surge damage

Watches

  • Broken stem, crown or band
  • Case & crystal damage
  • Lost bezel stones
  • Battery replacement
  • Mechanical failures

How it works

01

Download the extension

Head to the Chrome web store to download the free Mulberry browser extension on your desktop.

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02

Go shopping

Stay on the lookout for MulberryCare options while you shop on your favorite online stores.

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03

Get MulberryCare

Select your plan and give us your email address so we can set up your account, or log in to your existing Mulberry account.

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04

Confirm your purchases

Log in to your Mulberry dashboard to confirm your purchases. For your free MulberryCare plan, you’ll need to do this within 7 days or your plan will expire. Don’t worry - we’ll remind you!

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05

Upgrade to extend your protection

Whether or not you confirmed your order, you'll have 30 days to purchase an upgrade and extend your coverage for the lowest rates, guaranteed.

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Currently, Chrome extensions only work on desktop devices. Get a download link emailed to you for the next time you're on a computer or laptop.

Why product protection matters

You’ve just invested in an important purchase, like a new washer, TV, or couch… and then life happens. All it takes is one accident before you’re dealing with expensive repairs – or purchasing a new product altogether.

And while manufacturer warranties typically cover product defects and malfunctions, they usually leave you unprotected when accidents happen.

Learn more about the benefits of product protection →

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What real customers say

Customer service is excellent - my agent Kathryn helped me with everything I asked. She was always very helpful and knowledgeable and very friendly, she made me feel good about her and Mulberry!
Adam D.
Very quick and efficient. The outcome was a replacement just as described in the policy.
Nancy M.
Extraordinary customer service every step of the way. I am grateful for the follow-ups done to be sure I had a good experience from beginning to end. I love your company and the dedication of the customer service team. Thank you and thank you again.
Candace J.
I had a great customer service experience when I needed to transfer a warranty. Gina not only walked me through the process, she also sent me an easy-to-use checklist. During the entire discussion, she was professional, courteous and informative.
Patrick C.
Extremely friendly, helpful, and concise! Wonderful customer service.
Nikki L.
Great customer service - the promptness to my email was outstanding. Thanks for everything.
Carlos J.
Especially helpful in a difficult situation. I appreciate the immediate feedback and help.
Jeff M.
Sandy was very helpful and understanding. I appreciate her help very much.
Chandler H.
Kitty was very professional, and understanding about the problem I was having transferring the warranty to the correct person who actually paid for it. Thanks again Kitty.
Charmaine D.
Very helpful and kind. Thank you very much.
Loretta P.

Frequently asked questions

What is Mulberry?

Mulberry is the people-first platform for product protection that offers a best-in-class extended warranty experience for consumers. We’re committed to making product protection easy to understand and easy to use. The result? You can get back to enjoying your favorite products, faster.

Along with comprehensive coverage for your products, we also offer:

  • 24/7 customer support
  • Hassle-free online claims
  • No deductibles or hidden fees

Is MulberryCare really free? What’s the catch?

Yes! Your 12-month MulberryCare plan is always 100% free, with no hidden deductibles or fees. And once those 12 months are up, your coverage simply ends — no surprise subscriptions or hidden charges here!

So why are we giving great protection away? The short answer is that we want product protection to be accessible for everyone! And we want to grow our customer base. To do that, we knew we’d have to offer a benefit that would bring amazing value for online shoppers. 

We’re also banking on our coverage being so great that you’ll want to purchase an upgrade for a longer plan, which helps us offset the costs of offering free protection.

Can I get MulberryCare from any location?

MulberryCare is available to most US-based shoppers, but those in the states listed below can’t currently buy our plans. Not in a supported state? Be sure to check back as we’re constantly expanding our reach.

MulberryCare is not currently available for customers located in:

  • Florida
  • Hawaii
  • Washington

Can I get MulberryCare if I’m shopping on my phone?

At this time, we can only offer MulberryCare protection when you shop on a desktop computer or laptop with our browser extension downloaded.

Can I get a plan for a product I’ve already purchased?

The easiest way to get a plan is to select your MulberryCare plan as you purchase your product. But if you’ve already completed your purchase, simply visit the product page again and use the extension to get your plan. Remember to do this on the same day, so we can record your purchase date and kick off your coverage!

How is MulberryCare different from my manufacturer’s warranty?

The main difference between MulberryCare and a typical manufacturer’s warranty is the coverage: most manufacturer warranties only provide coverage for product defects or malfunctions. Issues stemming from accidents — like drops, rips, cracks, spills, and pet damage  — typically aren’t covered at all by a manufacturer’s warranty.

That means if your product’s issue wasn’t a result of faulty manufacturing, you’re out of luck if you need repairs or a replacement. That’s where we come in! Not only does your MulberryCare plan cover those defects and malfunctions, but for most types of products, it accounts for accidental damage, too.

What are the full policy terms?

Click here to see the full policy terms for MulberryCare plans.

What products are eligible for protection by Mulberry?

We offer product protection for the important purchases in your life, like appliances, furniture, electronics, bikes, jewelry, watches, fitness equipment, and more. Don’t worry about remembering the details — we’ll let you know when an item qualifies for MulberryCare.

For more details, check out our contract terms here.

Is there a price limit for products that I can protect with MulberryCare?

Products that cost more than $2,500 are ineligible for MulberryCare protection at this time.

Is accident protection offered for all types of products?

Accidental damage protection isn't available for the following product categories:

  • Large & outdoor appliances
  • Bikes & ebikes
  • Fountains
  • Outdoor items - non-appliances that are used outside, like hot tubs, carports, tents & swimming pools
  • Power tools
  • Pet products
  • Some sporting goods (like baseball bats)

 

Coverage for repairs, replacements, defects & other malfunctions is still available for these products. See our "What's covered" bullets in the extension, and above, for coverage details for each product category.

How do I file a claim?

When you get MulberryCare, you’ll get access to your personalized customer dashboard where you can see coverage details, file claims, and check your claim status. To file a claim:

  • Log into your Mulberry customer dashboard
  • Click on "File a Claim" on the left-hand menu
  • Enter your claim details via the chat and submit!

Once a claim is submitted, our claims team will review your claim details and follow up about next steps around a repair or replacement. 

You can also contact our customer support team 24/7 at support@getmulberry.com, or by calling 1-917-994-6394.

Will I have to pay a deductible or any other fees?

You’ll never have to pay any fees or deductibles when you file a claim with us.

Will Mulberry sell my data to any third parties?

We don’t sell any customer data to third parties. Any customer data that we collect is used solely to support our product protection plans and enable use of our customer dashboard. Read our privacy policy for more details.

How does Mulberry protect my data?

Mulberry is SOC 2 certified and has many procedures in place to protect customer data. Read our privacy policy for more details.

What data do we collect from Mulberry customers?

We only collect personal data that you provide to us willingly. To get our free MulberryCare plans, we just need your email and your name — easy, right?

If you want to purchase an upgraded plan, we’ll collect your email, name, and billing address in addition to your payment details, which are securely processed.

Read our privacy policy for more details.

What if I want to delete my data?

If you want to stop using Mulberry, simply uninstall the browser extension. If you would like to delete your Mulberry account or personal information, please reach out to us and we will delete anything we have stored. 

For assistance with either of these processes, please reach out to our team at support@getmulberry.com.

Have more questions? Visit our help center →

MulberryCare for Retailers

Are you a retailer interested in offering MulberryCare or other Mulberry protection offers to your customers?