Mulberry for shoppers
Product protection for real life.
The sofa everyone piles onto. The headphones you take everywhere. Mulberry helps protect the things you rely on from covered accidents and breakdowns.
Already have a plan? Your dashboard is also the place to start and track a claim.
No deductibles.
There’s no fee to file a claim and no deductible for a covered claim.
Your plans in one place.
Check your coverage, file a claim and see its status from your dashboard, whenever you need to.
People you can turn to.
Have a question about your plan or claim? Our team is here to help you work through it.
What we cover
The big purchases.
The daily essentials.
Mulberry offers protection across a wide range of products. Choose a category to see the kinds of coverage available.
These are examples of available coverage. Benefits vary by product and plan. For your exact benefits, term and exclusions, check the plan details in your dashboard.
When something goes wrong
A claim starts with a few details.
You can start online, keep track of progress and get help from our team along the way.
Find your plan.
Log in to your dashboard and choose the covered product you need help with.
Tell us what happened.
Follow the prompts to share the details. We’ll let you know if we need photos or more information.
We’ll help with the next step.
We’ll review your claim and explain the next steps. For approved claims, we may arrange a repair or replacement, or provide reimbursement or retailer credit, depending on the product and plan.
A few useful answers
Before you need us.
Knowing what’s in your plan makes it easier to know what to do next.
More questions & answersWhat does my plan cover?
Your plan details spell out the covered damage, term, limits and exclusions for your purchase. You can find them in your Mulberry dashboard. Coverage depends on the product and the plan offered by the retailer.
How is this different from a manufacturer’s warranty?
A manufacturer’s warranty generally covers defects for a limited time. A Mulberry plan can extend protection beyond that warranty and may also cover accidental damage. Check your plan to see which benefits apply and when they begin.
Will I pay a deductible to make a claim?
No. There’s no fee to file a claim and no deductible for a covered claim. Your claim is still subject to the coverage and limits in your plan.
Where can I find my protection plan?
Log in to your dashboard using the email address or phone number associated with your purchase. If you can’t find your plan, contact our team and we’ll help you locate it.
How do I check on an existing claim?
Open your dashboard to see your claim’s status. If you have a question about an update or a requested document, our team can help.
Helpful reading
Understand your coverage.
A few guides to choosing a plan and using it when you need to.
Need a hand? We’re here.
Get help with your coverage, your dashboard or a claim you’ve already started.