Welcome to Mulberry

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Just purchased a Mulberry product protection plan? You're in the right place! Learn how your plan works, find answers to frequently asked questions, or connect with our team for more details.

Already activated your account?

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What is Mulberry?

Mulberry is a product protection company that partners with retailers to offer a best-in-class extended warranty experience for consumers.

We’re committed to making product protection easy to understand and easy to use. The result? You can get back to enjoying your favorite products, faster.

Featured brands

Find Mulberry protection plans when you shop with our retail partners.

Your customer dashboard

Your customized Mulberry dashboard is your one-stop shop for plan details and claims.

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View plan details

See what’s covered and when your plan starts and ends.

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File claims

Chat with our team instantly and get a speedy resolution.

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Track status

See your claim’s status and get transparent updates.

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Contact us

Reach our support team 24/7 with any questions or issues.

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Manage all plans in one place

Enjoy easy access to all of your Mulberry plans in one place and even transfer plans as needed.

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Customers love Mulberry

Customer service is excellent - my agent helped me with everything I asked. She was always very helpful and knowledgeable and very friendly, she made me feel good about her and Mulberry!
Adam D.
Very quick and efficient. The outcome was a replacement just as described in the policy.
Nancy M.
I had a great customer service experience when I needed to transfer a warranty. Gina not only walked me through the process, she also sent me an easy-to-use checklist. During the entire discussion, she was professional, courteous, and informative. Thanks again for your help.
Patrick C.

So, you’ve purchased a plan. What’s next?  

You’ve been registered!

You're automatically registered with Mulberry as soon as you purchase one of our protection plans. And don't worry about saving receipts or remembering your product details — we've got it handled.

Activate your account

Look out for a welcome email from us with a link to activate your account. From there, you'll be able to set up your profile and access your personalized dashboard.

Enjoy peace of mind

Need to file a claim, or have questions about your plan and coverage? It's as easy as logging in to your account. Plus, you can chat directly with our customer support team 24/7.

What’s covered  

Our protection plans are customized to be the best fit for the products you purchase, whether they cover accidental damage, normal wear and tear, or product defects after the manufacturer's warranty has expired.

Take a look below for a sneak preview of what your Mulberry protection plan could cover:

Furniture

  • Food and beverage stains
  • Accidental rips and tears
  • Pet damage
  • Burn and heat marks
  • Damage from liquid marks and rings

Rugs

  • Food and beverage stains
  • Human and pet bodily fluid stains
  • Accidental rips and tears
  • Minor burn and heat marks

Mattresses

  • Food and beverage stains
  • Accidental rips and tears
  • Human and pet bodily fluid stains
  • Burns

Electronics

  • Cracks and breakage
  • Liquid spill damage
  • Power surge damage
  • Product defects, once the manufacturer's warranty expires

Jewelry and watches

  • Accent stone repair or replacement
  • Damaged, knotted, and kinked chains
  • Stone resetting and tightening
  • Soldering

Bags and luggage

  • Broken zippers and handles
  • Damaged wheels and frames
  • Food and beverage stains
  • Accidental rips and tears

Appliances

  • Power surge damage
  • Drops, cracks, and breakage
  • Food loss
  • Product defects, once the manufacturer's warranty expires

Fitness equipment

  • Power surge damage
  • Auto replacement for >3 of the same repair
  • Product defects, once the manufacturer's warranty expires

Please note: Not all plans cover everything listed above. Visit your Mulberry customer dashboard to get more details about your specific plan.

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Furniture

  • Food and beverage stains
  • Accidental rips and tears
  • Pet damage
  • Burn and heat marks
  • Damage from liquid marks and rings

Rugs

  • Food and beverage stains
  • Human and pet bodily fluid stains
  • Accidental rips and tears
  • Minor burn and heat marks

Mattresses

  • Food and beverage stains
  • Accidental rips and tears
  • Human and pet bodily fluid stains
  • Burns

Electronics

  • Cracks and breakage
  • Liquid spill damage
  • Power surge damage
  • Product defects, once the manufacturer's warranty expires

Jewelry and watches

  • Accent stone repair or replacement
  • Damaged, knotted, and kinked chains
  • Stone resetting and tightening
  • Soldering

Bags and luggage

  • Broken zippers and handles
  • Damaged wheels and frames
  • Food and beverage stains
  • Accidental rips and tears

Appliances

  • Power surge damage
  • Drops, cracks, and breakage
  • Food loss
  • Product defects, once the manufacturer's warranty expires

Fitness equipment

  • Power surge damage
  • Auto replacement for >3 of the same repair
  • Product defects, once the manufacturer's warranty expires

Please note: Not all plans cover everything listed above. Visit your Mulberry customer dashboard to get more details about your specific plan.

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Frequently asked questions

How do I file a claim?

When you purchase a Mulberry protection plan, a dedicated customer account is created for you, where you can see coverage details, file claims, and check your claim status. To file a claim:

  • Log into your Mulberry customer account
  • Click on "File a Claim" on the left-hand menu
  • Enter your claim details via the chat and submit!


Once a claim is submitted, the Mulberry claims team will review your claim details and follow up about next steps around a repair or replacement.

How do I check the status of my claim?

When you purchase a Mulberry protection plan, a dedicated customer account is created for you, where you can see coverage details, file claims, and check your claim status. To check the status of your claim:

  • Log into your Mulberry customer account
  • Click the drop-down arrow on the right side of the protection plan on which you've filed a claim
  • Scroll down to the "Claim History" section for a summary of your claim status


If you have any questions regarding your claim, feel free to reach our support team 24/7 via chat or email at help@getmulberry.com

How do I access my Mulberry customer account?

To activate your Mulberry account and access your dashboard, click the activation link in the welcome email ("Activate your Mulberry Account") sent at the time of purchase. If your activation link has expired, you will automatically receive another email with a new link, which you can then use to create your account.

What is covered under my plan?

Coverage details can vary by product and plan, so it's best to log into your customer account to see your plan's specific details. When you log into your account, your dashboard will show all of your plans and what's covered in each, and you'll be able to update personal information, file claims, or even transfer your plan to someone else.

How do I update my contact information?

Mulberry provides you with an easy-to-use, dedicated customer account, from which you can view your coverage details, file claims, and update your contact information. To update your personal details (telephone number & address), simply follow the below steps:

  • Log in to your Mulberry customer account
  • Click the "person" icon to the left of your screen
  • Edit & save your information under "Personal Details"

If you experience any difficulty updating your information (or if you need to update your email address), feel to reach out to us 24/7 at help@getmulberry.com or you can live chat us (at the bottom-right of your screen)!

Have more questions? Visit our help center →

Need to review your plan or file a claim?

If you're an existing customer looking for details on your plans or claims, log into your customized dashboard.

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