Frequently Asked Questions

You can add unlimited eligible purchases to your subscription right from your dashboard. Here's how it works:

1. Log in to your dashboard
2. Select 'Add items to Mulberry Unlimited'
3. Enter the name of the product you purchased - you can copy and paste this from the website you purchased from
4. Enter the price you paid for the item
5. Enter a link to the product listing on the website - you can copy and paste this from the website you purchased from
6. Select the quantity you purchased
7. Check the box to let us know you made the purchase less than 120 days ago

That's it! Eligible purchases will be added to your subscription. You can add as many purchases as you like, so take advantage of your unlimited coverage and add more items!

Some of the most common product categories covered are listed below. For more details, check our contract terms here.

• Consumer electronics
• Small & large appliances
• Apparel
• Sporting goods
• Furniture
• Bags and luggage
• Musical instruments
• Watches
• Mattress
• Video/Audio Equipment
• …and more!

You are covered against:

• accidental damage
• mechanical/electrical component failures
• damage & malfunctions
• stains & spills
• ...and more!

Here are some examples:

• Refrigerator ice maker fails.
• Clothes washing machine transmission fails.
• Freezer compressor fails.
• Your new leather jacket gets ripped by accident.
• Toaster oven element fails to heat adequately.
• Computer power supply fails.
• Laptop is dropped and screen cracks.
• Treadmill control panel fails to operate.
• Structural failure of a couch.
• Lamp falls off a table and breaks.
• Ceiling fan motor fails. Box spring frame breaks.
• Camera lens is damaged due to accidental damage from handling.
• Flash unit fails to operate as expected.

Items you buy are eligible for coverage immediately when you sign up for Mulberry Unlimited and complete payment. Once you install the extension, we’ll automatically start adding eligible purchases to your Mulberry Unlimited plan. Your purchases will be covered as long as you continue paying for your subscription.

You can claim up to $2500 worth of damages per year. You can see how much you’ve claimed, and the balance remaining, on your account tab.

The following products are ineligible for coverage under Mulberry Unlimited at this time:

• All products that cost more than $2,500
• Smartphones
• Rugs
• Bongs, pipes, vapes, e-cigs
• Bikes, e-bikes, scooters, e-scooters, skateboards, bike/scooter/skateboard parts
• RC toys, including drones
• Refurbished or used items

We do not cover pet damage, or battery damage.

Once you have a Mulberry Unlimited plan, you’ll get access to your personalized customer dashboard where you can see coverage details, file claims, and check your claim status. To file a claim:

• Log in to your Mulberry customer dashboard
• Click on "File a Claim" on the left-hand menu
• Enter your claim details via the chat and submit!

Once your claim is submitted, our team will review your claim details and follow up with next steps. 

You can also contact our customer support team 24/7 at help@getmulberry.com.

Yes, you will need receipts or proof of purchase to file a claim. Reach out to your retailer if you need assistance to find your proof of purchase.

At this time, refurbished or used items are not eligible for coverage. New items that are eligible for coverage can be added to your Mulberry Unlimited plan up to 120 days after the purchase date. 

For more details, check out our contract terms here.

Your earlier MulberryCare plans will continue to protect your products. Enrolling in the Mulberry Unlimited plan does not replace or impact your existing plans. However, if you have any free 3-month plans, those will be rolled into your Mulberry Unlimited subscription and the products will be covered for as long as you continue to pay for your subscription!

Yes. Please contact customer support if you have questions about your Mulberry Unlimited subscription or would like to cancel your subscription.

Yes! Mulberry offers free protection plans with no deductibles or hidden fees. And there’s no surprise charge at the end of the year — if you get a free plan, your coverage simply ends at the end of that year. In fact, we don’t collect any payment information for the free plan, so there would be no way to get any surprise charges.

So why are we giving great protection away? The short answer is that we want product protection to be accessible for everyone! And we want to grow our customer base. To do that, we knew we’d have to offer a benefit that would bring amazing value for online shoppers. 

The reality is that the actual cost to protect a product is not nearly as high as the prices you typically see online. In some cases, we’ve seen retailers charge up to 35% of the product price for a protection plan, but the actual insurer cost is a fraction of that.

Which means that if we at Mulberry want to give away protection plans for free, it’s a lot more affordable than you’d expect.

The main difference between MulberryCare and a typical manufacturer’s warranty is the coverage: most manufacturer warranties only provide coverage for product defects or malfunctions. Issues stemming from accidents — like drops, rips, cracks, spills, and pet damage  — typically aren’t covered by a manufacturer’s warranty.

That means if your product issue wasn’t a result of faulty manufacturing, you’re out of luck if you need repairs or a replacement. That’s where we come in! Not only does your MulberryCare plan cover those defects and malfunctions, but for most products it accounts for accidental damage, too. 

If you're using our browser extension, we can only offer MulberryCare protection when you shop on a desktop computer or laptop where you have our browser extension downloaded. Make sure you pin your Mulberry extension so we can let you know when products you're shopping qualify for MulberryCare!

Look for Mulberry offers at your favorite online retailers during checkout!

Yes! MulberryCare is available to all US-based shoppers.

If you live in Florida, free MulberryCare plans are not currently available. Check back soon as we're working to offer a solution for Floridians!

The easiest way to get a MulberryCare plan is from our dynamic notifications as you shop for your product, so be sure to download the extension and pin it in your Chrome browser.

But if you’ve already completed your purchase, the process is simple. Just open up the extension in your browser and click on the shield icon in the top right corner to access the MulberryCare form. From there you can enter your product details and date of purchase to see if it's eligible for protection.

We offer product protection for the important purchases in your life, like appliances, furniture, electronics, bikes, jewelry, watches, fitness equipment, and more. Don’t worry about remembering the details — we’ll let you know when an item qualifies for MulberryCare as long as you download the Mulberry extension and pin it in your browser.

At this time, refurbished or used items are not eligible for coverage. If you submit a claim for an item that falls into this category, it may be denied. 

For more details, check out our contract terms here.

Accidental damage protection isn't available for the following product categories:

• Large & outdoor appliances
• Bikes & ebikes
• Fountains
• Outdoor items - non-appliances that are used outside, like hot tubs, carports, tents & swimming pools
• Power tools
• Pet products
• Some sporting goods (like baseball bats)

Coverage for repairs, replacements, defects & other malfunctions is still available for these products. Click here to see the full policy terms for MulberryCare plans.

Free MulberryCare protection plans are available for products that cost less than $500. For more expensive items, upgraded plans are available for purchase at the lowest prices, guaranteed.

The following products are ineligible for protection at this time:

• Furniture, electronics, appliances, luggage, bags, and jewelry that cost more than $5,000
• Apparel that costs more than $1,000
• All other products that cost more than $2,500

For both free and upgraded MulberryCare plans, coverage starts on the date you purchase your item. If you upgrade your free plan to extend coverage, your upgraded plan will replace your free plan and the extended coverage will start from the date you originally purchased the item. 

Once you have a MulberryCare plan, you’ll get access to your personalized customer dashboard where you can see coverage details, file claims, and check your claim status. To file a claim:

• Log in to your Mulberry customer dashboard
• Click on "File a Claim" on the left-hand menu
• Enter your claim details, including a photo/video of the damage
• Submit your claim via the chat!

Once your claim is submitted, our team will review your claim details and follow up with next steps for a repair or replacement. 

You can also contact our customer support team 24/7 at help@getmulberry.com.

Nope! You’ll never have to pay any fees or deductibles when you file a claim with us.

Click here to see the full policy terms for MulberryCare plans.

Yes! You can purchase MulberryCare for someone else's product, or to protect a gift. Once you purchase the MulberryCare plan, here is how you can change the primary holder of your plan:

• Log in to your dedicated customer dashboard
• Click on the MulberryCare plan for the product you would like to transfer
• Scroll down and click “Transfer”
• Enter the requested recipient information
• Click “Review Warranty Transfer” & review the recipient’s information
• Click“Transfer Warranty”

Please refer to your plan's specific terms & conditions for a full list of limits, obligations, and exclusions.

Mulberry is SOC 2 certified and has many procedures in place to protect customer data. Read our privacy policy for more details.

We only collect personal data that you provide to us willingly. To get a free MulberryCare plan, we just need your email address and your name.

If you want to purchase an upgraded plan, we’ll collect your email address, name, and billing address in addition to your payment details, which are securely processed.

Read our privacy policy for more details.

No. We don’t sell any customer data to third parties. Any customer data that we collect is used solely to support our product offerings and enable use of our customer dashboard. Read our privacy policy for more details.

Cash back is available at over 15,000 eligible online merchants, including:

• 1-800-Flowers

• Ace Hardware

• Chewy

• Ebay

• Gap

• JCPenney

• Kohl’s

• Kroger

• Macy’s

• Staples

• Ticketmaster

• Walmart

• Walgreens

There’s no limit to the amount of cash back you can earn. Keep in mind that for your online safety, and to prevent fraud and violations of our Terms of Service, you may be contacted if you have multiple pending rewards from the same merchant.

All coins-related activity — including cash-back purchases — are reflected in your “Coins History.” To get there, click on “Account” from the bottom navigation. Expanding the "Coins History" module will display all of your coin earnings history, including “pending” and “issued” cash-back purchases.

Initially, Mulberry Coin earnings for cash-back purchases will be marked "pending" – this is because merchants typically place a hold of 30+ days to ensure your order is not cancelled or returned. This hold period may be longer depending on the merchant. From there, our cash-back partner has to process the purchase on their side. 

Once this hold period and processing has been completed, your cash-back coins will be fully “issued.” When you reach $10 in “issued” coins, you’ll be able to cash them out for a Visa or Amazon gift card.

It typically takes one to two days for eligible cash-back purchases to be processed and appear in your Coins History. Some merchants take longer than others to report sales; for example, some merchants will not report the sale until the product ships.

Initially, Mulberry Coin earnings for cash-back purchases will be marked "pending," and may not be redeemable for up to 60 days post-purchase. Once you earn $10 in coins, you’ll be able to cash them out for a Visa or Amazon gift card.

It typically takes one to two days for eligible cash-back purchases to be processed and appear in your Coins History. Some merchants take longer than others to report sales; for example, some merchants will not report the sale until the product ships. Additionally, some items aren’t eligible for cash back.

Alternatively, if you have another cash-back or associated extension installed, and have activated an offer for that extension, it may override our extension’s cash-back offers. If you want to be sure you have Mulberry’s cash-back offer activated on a given retailer’s site, click on the M icon in your browser navigation — if you’re on an eligible domain, you should see options to activate your offer.

All cash-back earnings are converted to Mulberry Coins; redemption options are locked until you earn $10 in coins. You can track your progress by clicking “Account” in the bottom navigation in the extension.

Once you’ve hit the $10 threshold, redemption options will be unlocked. From there, you can decide whether you’d like to cash out with a Visa or Amazon gift card. Once you’ve made your election, you’ll receive an email from our gift card vendor, Tremendous, with a link to redeem and activate your gift card.

First, check for any ad blockers or firewalls that may be preventing the extension from working. Even being signed onto a work VPN can sometimes prevent some extensions from functioning properly. If the retailer is still not offering cash back after confirming no other issues, it’s possible our relationship changed and that retailer is no longer a part of our network. 

Mulberry provides you with an easy-to-use customer dashboard where you can view your coverage details, file claims, and update your contact information. 

To update your personal details (telephone number & address), simply follow these steps:

• Log in to your Mulberry account

• Click the "person" icon to the left of your screen

• Edit & save your information under "Personal Details" 

If you experience any difficulty updating your information (or if you need to update your email address), feel to reach out to our customer service team 24/7 at help@getmulberry.com.

You can use this link to reset your Mulberry customer account password. If you continue to experience difficulty logging in, please contact our support team at help@getmulberry.com.

For customer inquiries, please reach out to us at help@getmulberry.com or chat with us live 10am-5pm ET Monday-Friday. You can always access your plan information through your customer dashboard.

Once you have a MulberryCare plan, you’ll get access to your personalized customer dashboard where you can see coverage details, file claims, and check your claim status. To file a claim:

• Log in to your Mulberry customer dashboard
• Click on "File a Claim" on the left-hand menu
• Enter your claim details via the chat and submit!

Once your claim is submitted, our team will review your claim details and follow up with next steps for a repair or replacement. 

You can also contact our customer support team 24/7 at help@getmulberry.com.

There is no limit to the number of claims you can file. You can use your Mulberry plan to file multiple, separate claims for your covered product, up to the limit of liability (the original retail value of your product), minus any claims costs already incurred on your plan.

Your plan includes coverage for a single incident per claim, so please make sure to file a claim as soon as a covered incident occurs! Once your product has been replaced (or cash settled) by Mulberry, your coverage terms will be fulfilled and no more claims can be filed against that plan.

Mulberry provides you with an easy-to-use customer dashboard where you can view your coverage details, file claims, and check your claim status. To check the status of your claim, simply follow these steps:

• Log in to your Mulberry account
• Click the drop-down arrow to the right of the Protection Plan for which you've filed a claim
• Scroll down to the “Claim History” section for a summary of your claim status

Click here to see the full policy terms for MulberryCare plans.

If you exchange your product for an identical product, your MulberryCare plan will remain valid and active.

If you exchange your product for a different product (or the same product with a different retail value), you will need to cancel the plan associated with that product and purchase a new plan, if you'd like to have that product covered.

If you cancel your plan within 30 days of purchase, you will receive a 100% refund for the plan (minus any claims paid).*

*Please refer to your plan's specific terms & conditions for a full list of limits, obligations, and exclusions.

Yes! Your MulberryCare coverage continues if you move anywhere within the United States. You are able to edit your address directly in your Mulberry customer dashboard.

Yes, you are able to cancel your MulberryCare plan.

If you cancel your plan within 30 days of purchase, you will receive a 100% refund for your plan (minus any claims paid).*

Please refer to your plan's specific terms & conditions for a full list of limits, obligations, and exclusions.

If you want to stop using Mulberry, simply uninstall the browser extension. If you would like to delete your Mulberry account or personal information, please reach out to our customer service team at help@getmulberry.com, and we'll delete any information we have on file.