<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=256579306243461&amp;ev=PageView&amp;noscript=1">

Making a claim with AppleCare+: What you need to know

Person hold an iPhone with the AppleCare+ information on it

As technology continues to evolve, we only become more dependent on our digital devices. From Apple Watches to iPads, these electronics have become essential tools in both business and daily life. With that in mind, it’s becoming increasingly important to make sure you’re protecting your investments, especially if you rely on multiple devices. 

If you’re a committed Apple customer, it’s imperative that you understand how to get the most out of AppleCare+ coverage and file claims when appropriate. There’s nothing worse than being in the middle of a workday only to discover your MacBook screen isn’t working and you aren't covered for it, so making sure you have the right AppleCare laptop coverage is important.

That said, AppleCare often doesn't go far enough in providing the most comprehensive protection. It's expensive, narrow in scope, and doesn't last for very long. When you subscribe to Mulberry Unlimited, however, you can get product protection for all your Apple devices and accessories under the same plan for a low monthly price. It's the most affordable way to provide the most protection.

Apple lover? Protect what you love under one plan with the Mulberry Unlimited subscription. Only $9.99/month.

Apple warranty coverage

The first thing you’re going to want to do before filing a claim is to check AppleCare coverage on your devices.

What does an Apple limited warranty cover?

All Apple products come with a limited warranty, which protects them in case of any defects in materials and workmanship for up to one year from the purchase date. Repairs will be provided for free, but keep in mind that it doesn’t cover accidental damage, or loss and/or theft.

AppleCare+ extends your limited warranty from one to two years and covers you for up to two instances of accidental damage. You can also opt for AppleCare theft and loss claim coverage, which is extremely useful if you travel often or work in public spaces.

Filing a claim with AppleCare+

If you’re dealing with a damaged or defective device, the AppleCare file a claim process is fairly simple, so try not to get overwhelmed. Just keep in mind that AppleCare+ will not cover damage caused by unauthorized modifications and third-party repairs.

Get started with your claim using the steps below:

  • Make sure you have your AppleCare+ agreement information handy, along with your damaged device’s serial number and purchase information.
  • Go to the Apple Support website and choose the device you need to get fixed.
  • Follow the prompts to select your device, identify the type of damage, and sign into your account.
  • You’ll have to provide information like your serial number, purchase date, and any other relevant information.
  • Describe the issue you’re having as specifically as possible so you'll prompted with the best solutions.
  • Decide on your service option: schedule an in-store appointment or follow the steps for a mail-in repair.
  • Once you confirm everything, wait for further instructions to complete your repair.

If you prefer dealing with someone personally, you can also file a claim by calling the Apple support hotline, and a representative will happily walk you through the process.

Even if your damage is covered by AppleCare+, you never know when you might run into a situation where your AppleCare MacBook Air coverage falls short. It’s always worth considering additional product protection for your entire Apple ecosystem.


In the future, instead of relying on basic warranty coverage, subscribe to Mulberry Unlimited to get comprehensive coverage for all your Apple products and accessories under the same product protection plan. When you’re fully covered for any event, you can work more freely, with peace of mind that you’ll never be without the devices you need most.

  • Share
Kim Miller

About the author

Kim Miller is the Head of Consumer Marketing at Mulberry. She is passionate about building products and brands that make consumers happy, save them money and make their lives easier. Have an innovative idea for Mulberry you'd like to share? Give her a shout! She'd love to chat about anything from fintech and UX to gardening and antiquing.

You also might like:

Subscribe for the latest articles