While Clive Daniels Home offers standard manufacturer warranties, these warranties typically don't last 5 years, and they can't cover incidents like kid or pet damage, stains, or burns. The Accident Protection Plan covers all this and more, for a fraction of what it would cost to buy a new item.

Your Accident Protection Plan begins as soon as you complete your purchase! You have coverage against accidental damage the moment your purchase is complete.

You can email us at CliveDaniel@getmulberry.com or call our dedicated support team at 855-535-0865. 

You can file a claim easily online through your account at getmulberry.com. Log in here 24 hours a day, 7 days a week, 365 days a year. You can also call the dedicated phone support line: 855-535-0865.

There are no deductibles or hidden fees when you file a claim with Mulberry. All approved claim costs like product replacement, labor costs and shipping are covered.

There is no limit to the number of claims you can file. You can use your Mulberry plan to file multiple, separate claims for your covered product, up to the limit of liability (the original retail value of your product), minus any claims costs already incurred and paid on your plan.

Your plan includes coverage for a single incident per claim, so please make sure to file a claim as soon as a covered incident occurs! Once your product has been replaced (or cash settled) by Mulberry, your coverage terms will be fulfilled and no more claims can be filed against that plan.

Yes! You can add a Mulberry protection plan to your purchase up to 60 days after your initial purchase. Please contact the Mulberry team at CliveDaniel@getmulberry.com if you have questions or need assistance.

Yes! You can purchase an Accident Protection Plan for someone else - please reach out to our support team at CliveDaniel@getmulberry.com for assistance purchasing or transferring a plan.

You have 30 days from the day you discover the damage to report a claim. 

The plan length for a Mulberry indoor furniture protection plan is five years.

The plan length for a Mulberry indoor rug protection plan is five years.

The plan length for a Mulberry window treatment protection plan is five years.

The plan length for a Mulberry outdoor furniture protection plan is five years.

The plan length for a Mulberry lighting protection plan is five years.

The plan length for a Mulberry decor protection plan is five years.

Below are examples of damages that are not covered by the Accident Protection Plan.

For indoor furniture, this plan does not cover:

• Damage resulting from vandalism, fire, theft, or misuse
• Damage resulting from normal wear and tear
• Accumulated or progressive damage
• All pre-existing stains or damage occurring prior to purchase of a Mulberry protection plan
• Stains or damage covered under any maintenance plan, manufacturer's warranty, extended warranty, homeowner's or renter's or other insurance policy or other protection plan
• Stains or damage caused by water leaks, including those from skylights, roofs or water pipes.

For indoor rugs, this plan does not cover:

• Damage from pets, unless the pet damage add-on is purchased;
• Burns and heat marks longer than one inch in length;
• Stains caused by delivery of the product;
• Stains of unknown origin;
• Stains as a result of acid, bleach, body oils, caustic solutions, dyes, nail polish remover, nail polish, paint, suntan oils, ballpoint ink, cosmetics and wax;
• Fabric and/or leather which has become faded, worn or soiled over time from normal everyday use or sun exposure; natural characteristics that cause appearance variations; x-coded fabrics; non-colorfast materials;
• Rugs located in screened rooms where the rug may be directly or indirectly exposed to the elements.

For window treatments, this plan does not cover:

• Damage resulting from vandalism, fire, theft, or misuse
• Damage resulting from normal wear and tear
• Accumulated or progressive damage
• All pre-existing stains or damage occurring prior to purchase of a Mulberry protection plan
• Stains or damage covered under any maintenance plan, manufacturer's warranty, extended warranty, homeowner's or renter's or other insurance policy or other protection plan
• Stains or damage caused by water leaks, including those from skylights, roofs or water pipes.

For outdoor furniture, this plan does not cover:

• Damage resulting from vandalism, fire, theft, or misuse
• Damage resulting from normal wear and tear
• Damage, deterioration, discoloration, corrosion, fading, mold, mildew, rust or other changes arising from weather, moisture, sunlight, temperature fluctuation, or any prolonged environmental exposure
• Accumulated or progressive damage
• All pre-existing stains or damage occurring prior to purchase of a Mulberry protection plan
• Stains or damage covered under any maintenance plan, manufacturer's warranty, extended warranty, homeowner's or renter's or other insurance policy or other protection plan
• Appliance malfunctions, including but not limited to air conditioners and hot water heaters;
• Fire, smoke, flood, other natural disaster, or act of God, which are typically covered under a home insurance plan.

Yes, Mulberry is licensed in all 50 states and will extend the same coverage to all customers.

No, you would need to purchase a new Accident Protection Plan. 

You will receive an email from Mulberry within 1-2 business of your furniture delivery. This email will invite you into your dedicated portal where you will see full coverage details. If you have any questions prior to receiving this email, or at any time, please email us at CliveDaniel@getmulberry.com.