Mulberry Individual Plan Coverage Overview, Benefits and Your Responsibilities

The following is a summary of Mulberry Protection Residential and Commercial Plans (MRCPP) for Glowforge.

This is a summary of the program terms and conditions. Those terms and conditions are the official statement of coverage, exclusions and limitations, and your responsibilities and rights under the program. 

MRCPP is not a Contract of Insurance. Mulberry Shield, Inc. issues a service agreement to the consumer. 

Please read & review these terms and conditions for more information regarding specific details and requirements.

How do I purchase Mulberry Protection?

MRCPP is offered through Glowforge.

How do I activate my Mulberry Protection?

You will receive a welcome email. Please click on the link to create an account. Log in to your dashboard to see your policy and other information.

What is covered?

You are covered for Accidental Damage from Handling and Malfunction of your product.

When is my product covered? 

Your product is covered from the date of purchase and receipt for Accidental Damage from Handling.

For malfunction, your product is covered by the manufacturer and in some cases the retailer. Each retailer/manufacturer has their own terms of coverage. A minimum 30-day manufacturer/retailer warranty is required. Coverage for malfunctioning/mechanical failure is provided by MRCPP at day 31 from the date of purchase.

What does the MRCPP protect my items from?

You are covered against: 

• Accidental damage from handling
• Mechanical/electrical component failures
• Damage & malfunctions

Here are some examples:

• Printer stops cutting materials.
• Laser tube needs to be replaced.
• HD camera stops working.
• Printer is damaged due to drop of product.
• Preview mode display is damaged.
• Trace scanner is unable to detect handwriting.

What is not covered?

• Used Products
• Damage that does not impair the proper performance of your product
• Damage caused by 3rd parties (including shipping)
• Damage caused by intentional acts
• Damage as a result of neglect & misuse & lack of cleaning and care
• Malfunction covered by the original manufacturer’s warranty
• Damage as a result of weather, acts of God, flooding, wind, fire, etc.

When should I file a claim?

When you experience accidental damage from using your product as a result of a single incident, or if your product fails due to malfunction. 

How do I file a claim?

Go to your Mulberry dashboard, choose the product for which you wish to file a claim, and follow the instructions. You are required to assist Mulberry in its review of your claim and promise not to file fraudulent claims. This includes providing photos and videos of the defective or damaged product. You are required to submit photos.

How much can I claim? 

It depends on the product and its original purchase price. The maximum amount Mulberry will pay is the amount you paid for the product, which is called the "limit of liability."

Are there deductibles or fees?

You will not be required to pay a deductible nor service fee.

Will Mulberry repair or replace my damaged or malfunctioning product?

Depending on the issue with your product, Mulberry will either repair or replace the products with a similar product of like kind and quality, or you will receive a reimbursement or settlement depending on the extent of the damage/malfunction to the product. It is in Mulberry’s sole discretion as to the method of repair and amount of reimbursement. 

What examples of claims that are not covered?

Loss & Theft are not covered.

Damage to the product not occurring from a single incident are not covered.

Damages caused in shipping or moving (whether by you or a third party) are not covered.

Water damage as the result of weathering is not covered.

Glowforge consumables (ie: filters, ink, materials) are not covered.

Fraudulent claims are not covered and will result in reporting of an illegal activity.

Consumer Electronics Category Detail

1. Description of products covered
   1. Glowforge Pro, Glowforge Pro HD, Glowforge Plus, Glowforge Plus HD, Glowforge Aura, Glowforge Spark
2. Damages covered
   1. Mechanical Breakdown & Malfunction
   2. Accidental Damage from Handling
3. Coverage Scenarios
   1. Laser tube needs to be replaced.
   2. HD camera stops working.
   3. Printer is damaged due to drop of product.
4. Description of products not covered
   1. Glowforge materials
   2. Glowforge accessories
   3. Glowforge cartridges
   4. Glowforge filters
   5. Glowforge hoses