How can I add purchases to my Mulberry Unlimited plan?
You can add unlimited eligible purchases to your subscription right from your dashboard. Here's how it works:
- Log in to your dashboard
- Select 'Add items to Mulberry Unlimited'
- Enter the name of the product you purchased - you can copy and paste this from the website you purchased from
- Enter the price you paid for the item
- Enter a link to the product listing on the website - you can copy and paste this from the website you purchased from
- Select the quantity you purchased
- Check the box to let us know you made the purchase less than 120 days ago
That's it! Eligible purchases will be added to your subscription. You can add as many purchases as you like, so take advantage of your unlimited coverage and add more items!
When does my Mulberry Unlimited coverage take effect?
Items you buy are eligible for coverage immediately when you sign up for Mulberry Unlimited and complete payment. Once you install the extension, we’ll automatically start adding eligible purchases to your Mulberry Unlimited plan. Your purchases will be covered as long as you continue paying for your subscription.
What is the coverage limit on my plan?
You can claim up to $2500 worth of damages per year. You can see how much you’ve claimed, and the balance remaining, on your account tab.
How do I file claims for items protected under the Unlimited plan?
Once you have a Mulberry Unlimited plan, you’ll get access to your personalized customer dashboard where you can see coverage details, file claims, and check your claim status. To file a claim:
Once your claim is submitted, our team will review your claim details and follow up with next steps.
You can also contact our customer support team 24/7 at help@getmulberry.com.
Do I need my item receipts for coverage? What if I don't have them?
Yes, you will need receipts or proof of purchase to file a claim. Reach out to your retailer if you need assistance to find your proof of purchase.
Can I add items that are older or used to my protection plan?
At this time, refurbished or used items are not eligible for coverage. New items that are eligible for coverage can be added to your Mulberry Unlimited plan up to 120 days after the purchase date.
For more details, check out our contract terms here.
Can I cancel my Mulberry Unlimited plan?
Yes. Please contact customer support if you have questions about your Mulberry Unlimited subscription or would like to cancel your subscription.
