Link ProgramOverview
Link is partnering with Mulberry, a trusted provider of product and shopping protection, to provide Link consumers with free protection plans so you can shop confidently. Once an eligible transaction is completed with Link, your protection plan is active and ready to go whenever you may need it.
You can view your coverage details, access customer support, and initiate a claim all from your Mulberry customer dashboard at any time. To access your dashboard, please activate your account by creating a password via the link in your Welcome email - this email should have been sent to you shortly after you completed your first eligible Link transaction. Several or all of the products in your transaction may be eligible for protection.
See below for more details on the program. Mulberry customer support is available to assist with any questions you may have - you can reach them 24/7 at help@getmulberry.com, or via our Support Live Chat available in your Mulberry customer dashboard. You can find the full Terms and Conditions of the protection plans below.
Frequently asked questions
Who is Mulberry and why should I trust them in protecting my purchases?
Mulberry Technology has been in business for over 4 years with the mission of overhauling and vastly improving the consumer experience related to product protection and extended warranties. We have provided over 600k customers with product protection, paid out over $1.8 million in approved claims, and covered over $460 million worth of products. At the end of the day, customer satisfaction is our top priority.
How can I file a claim?
Once you receive your first Link Protection Plan powered by Mulberry, you’ll get access to your personalized customer dashboard where you can view all your plans, see coverage details, file claims, and check your claim status. To file a claim:
(a) Log in to your Mulberry customer dashboard
(b) Click on "File a Claim" on the left-hand menu
(c) Enter your claim details via the chat and submit!
Once your claim is submitted, our team will review your claim details and follow up with next steps. You can also contact our customer support team 24/7 at help@getmulberry.com.
Do I need the receipt from my purchase to file a claim? What if I don’t have it?
Yes, you will need receipts or proof of purchase to file a claim. Reach out to the merchant if you need assistance to find your proof of purchase.
What items are eligible for coverage with my plan?
Generally speaking, all durable consumer goods, i.e. a consumer product that does not go away as you use it, is eligible for product protection coverage with a few exclusions (see above coverage details). For price drop and no-fee return protection, almost all consumer goods, both durable and consumable in nature, are covered, with a few exclusions including food/drinks, cars and car parts, tires and wheels, bikes/ebikes, scooters/skateboards, medication, animals, plants, travel costs, event tickets, and commercial products. If you can’t find enough information above to validate whether your item is covered, feel free to reach out to our support team at help@getmulberry.com.
Here’s some examples of eligible products:
- Consumer electronics - TVs, speakers, tablets, laptops, headphones
- Indoor & outdoor furniture - couches, tables, chairs, dressers, bookshelves, rugs
- Mattresses - king, queen, full, twin
- Small appliances - coffee makers, air fryers, toasters, microwave ovens
- Major appliances - washers, dryers, refrigerators, dishwashers
- Bags & luggage - suitcases, backpacks, purses, wallets
- Jewelry & watches - rings, necklaces, bracelets, timepieces
- Eyewear - eyeglasses and sunglasses
- Fitness equipment & sporting goods - dumbbells, kettlebells, bench, treadmill
- Musical Instruments - strings, brass, woodwinds, percussion instruments
- Consumable Goods (for Price Drop & No-Fee Return Protection ONLY) - makeup, candles and incense, personal care products
Where can I see more information about the coverage of my plan?
Please use the below links to find more information on the coverage of your plan:
Shopping Protection (Product, Price Drop, & No-Fee Return Protection):
Product Protection:
Price Drop Protection:
No-Fee Return Guarantee: