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Making a claim under a standard manufacturer warranty

Smartphone with claim form on it

So, you have an issue with your product and it’s time to file a warranty, but what should you do first? In this article we will outline the standards steps required to make a claim under a manufacturer’s warranty, as well as some places to look to file claims with common consumer brands.

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Steps to filing your claim

If you have an issue with your product and suspect that it needs repairs or even a replacement, it may mean that it’s time to file a claim with your manufacturer. But how can you begin that process? Here are the steps to follow:

  1. Review the terms of your warranty. Ensure that you fully understand what is covered and what is not; you don’t want to go through the claims process for something that is actually classified as accidental damage, like if you dropped your phone, for example. Once you read the fine print, you can hopefully understand whether your situation is eligible for warranty coverage.
  2. Go to the manufacturer’s website. You will be able to find a section to file a claim. Alternatively, if this isn’t apparent, simply Google “company name warranty claim” and it will bring you to a page that allows you to either submit a claim online or contact the company via phone to start the process.
  3. Wait to hear back. It may take some time to hear back about the next steps in your claims process. This includes learning whether you are qualified to receive repairs, as well as any steps you need to take to get those repairs. The company will inform you whether you need to bring your product to a local retailer, mail it in, or if they will alternatively be sending you a replacement.
  4. Understand the terms. Have the manufacturer agreed to cover the full costs, part of the costs, or nothing? Understand what they are offering you so that you can make an informed decision.

Where to file your claim if you have purchased from one of these brands

Here are some popular brands, and their process for filing warranty claims.


Working with HP support, you can complete an HP warranty check to see your product’s eligibility and the terms associated with it.


If you have an issue with your phone case or other equipment and need to file an OtterBox warranty claim, you can get started easily on their website, as they offer various warranty conditions depending on the type of product you have. These will vary in terms of the duration and nature of the coverage you will receive.


If you have an issue with your equipment, Ryobi warranty claims are available for various product types, which are outlined on their website. Furthermore, they stipulate the conditions for which service providers are eligible for completing repairs, and you can use their database here to find service centers. In order to inquire about your claim, contact customer service.


If you are looking for repairs for your baseball equipment, you can read the Demarini warranty claim conditions on their website. Once you have concluded that you meet all eligibility requirements, you can submit your claim using their online forms.


With an everyday accessory that gets exposed to the elements like a FitBit, it’s easy for something to go wrong. Just double check before you file a claim to ensure that your item falls under the manufacturer warranty and is not considered accidental damage. The Fitbit warranty claim is available under your account when you login and click ‘Submit a claim.’

Get extra protection with Mulberry 

Get extended warranty options that cover accidental damage when you subscribe to Mulberry Unlimited for your products. You can easily see product eligibility when you shop online, file claims, and more. Check it out and find out how you can be saving money by protecting your purchases.

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We are on a mission to help consumers protect everything they buy. Mulberry is an innovative product protection platform that enables businesses to seamlessly embed a customized protection program, delivering a unique user benefit for customers.

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